What the reputation area provides
HighLevel’s current support documentation includes a reputation dashboard with review-request activity and review metrics. The broader product also includes review-request and reputation tooling designed to connect with client workflows.
Choose a trustworthy trigger
A review request should follow a real customer interaction that makes the request appropriate. For many service businesses that is a completed job, attended appointment or another clearly defined outcome. The trigger must be applied consistently or the automation will ask the wrong people.
Build the request flow conservatively
- Identify the completed-customer event.
- Check communication eligibility.
- Ask for honest feedback in plain language.
- Link to the appropriate destination.
- Use limited reminders, if any.
- Stop after the action or opt-out.
- Monitor failures and staff exceptions.
What to avoid
- Fake or purchased reviews
- Review gating designed to suppress negative feedback
- Claims that every customer will leave a positive review
- Repeated requests after a customer has declined or opted out
- Automations that fire before the service is actually complete
Why this is a good early HighLevel use case
Review requests have a clear start, a limited set of actions and a visible outcome. HighLevel’s Bootcamp currently includes reputation and review management among its quick-win topics, so it is also one of the easier platform capabilities to evaluate during the trial.
Primary sources checked
Software details can change. We use first-party pages for changing product facts where practical.